Reservation agents make and confirm reservation for passengers, and they use timetables for planning, manuals, reference guides, and tariff books to plan the reservations and routing. Likewise, they also maintain an inventory of passenger space available. Ticket agents sell tickets at ticket counters in the terminal or in ticket offices. They use schedules and rate books to plan routes and compute ticket costs. They also ensure that seating is available, answer inquiries, and check the baggage and direct the passengers to proper places for boarding.
Moreover, a reservation airline agent is also a telephone reservation agent who works in some main airline company office. The main task involves planning jobs. One is to check and book reservation schedules for the passengers’ flight. With a prior request from the client, he does the planning in routing and secures other arrangements using an airline manual, timetable, reference guide, and a tariff book. After finding out where the passenger wants to go, when, and from which airport, the reservation agent then encodes certain instructions on a computer keyboard and instantly acquires important data and updated information on active schedules of plane flights, as well as its seating availability. If the plane is already occupied, the said agent may then be recommending you to have an alternate flight with the same or another airline company that offers the same travel destination. In its technological innovation that deals with this complex operation. Computers and other devices are used to make, confirm, change, or cancel reservations in a shorter time.
Part of their planning career, reservation agents also attend various inquiries on the phone such as flight schedules, changes of fare, the arrival and departure time, and other related traveling concerns. Agents often keep updating the passengers on certain changes, seating availability, important notice and other preparations to maximize the full success of the passenger’s travel. The work of these personnel is supervised and coordinated by senior reservation agents. In the railroad industry, reservation clerks perform similar tasks. They receive requests for and assign seats or compartments to passengers and keep station agents and information clerks informed about available space. The work of these personnel is supervised and coordinated by senior reservation agents.
Furthermore, a ticket agent in any transportation workplace has been engaged in selling tickets to clients at terminal points or at downtown ticket departments. Like reservation agents, they make some booking space for customers like those who have work similar with those event planning jobs. Likewise, they’ve been preparing tickets, calculating fare rates, and are in charge of collecting payments. At the terminal departments, they’ve been checking and placing tag marks on luggage, and have been directing passengers to the appropriate places for boarding areas, keeping records of passenger-clients for their respective departures, helping them with their concerns such as misplaced baggage or missed connection, and may even introducing them to travel insurance. In airports, gate agents have been assigning seat plans, issuing boarding passes, making public reminders and announcements of departure and arrival, and helping the client-passengers in going to board the planes. They are tasked to assure that flight attendants have the complete equipment they need and oftentimes give information and details to disembark client-passengers regarding transportation and local hotels.
Likewise, airline ticket agents and other staff are managed by ticket sale supervisors who have also been performing related duties with the ticket agents. In various airline department offices, clerks have been compiling and recording data needed to prepare the tickets and even sent to customers through the mail. Ticket-agents have been receiving certain instructions and guidelines to follow in doing their tasks. They have been trained to master dealing with ticket-sales and its schedules, assigning seats, and the marking or tagging baggage. Some of them have undergone a couple of weeks of on-the-job training, joining alongside with experienced agents for guidance. After familiarizing their assigned tasks, the newly trained ticket-agents are then placed in their respective post, making the ticket sales and handling boarding gates activities which are related to a planning employment task. Agents, however, are required to deal with excellence with different passengers, especially under worst conditions, such as bad weather when airline flights and arrivals get delayed or even get canceled which eventually can make the passengers become hot-tempered. As they represent themselves of the employer, agents are required to stay calm and controlled amidst the pressure and stress from the work and clients, and even their personal difficulties. But with their training, they are expected to comply with the industry ethical procedures, and be able to solve those concerns in a peaceful and ordered manner.
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